Veronica Pacheco
Lead Client Care Coordinator
O: 219-924-5554
F: 866-725-1274
8227 Wicker Avenue, St. John, IN 46373
Veronica Pacheco is proud to be part of the mortgage industry, where she helps turn the dream of homeownership into a reality. With over two decades of experience in banking, including roles as a personal banker and customer service representative, she brings a deep understanding of financial services and a strong commitment to delivering a smooth, client-focused experience.
Veronica loves connecting with people and guiding them through one of life’s most exciting milestones. Whether it’s answering questions or easing concerns, she’s passionate about making the journey to homeownership approachable and rewarding.
When she’s not working, Veronica enjoys weekend getaways, traveling, and spending time in her garden. Her favorite quote, “Live like no one else today, so you can live like no one else tomorrow,” by Dave Ramsey, reflects her belief in dedication, long-term vision, and helping others reach their goals.
THE REVIEWS ARE IN…
Michelle and her team are the BEST! Took care of me and my family on our home loan! couldn't have been more thankful for their service!
The switch back with michelle was the best thing I could’ve done when buying my first house. It was easy stress free and supportive. Michelle and her team made this a joyous experience instead of one of constant stress and anxiety. I couldn’t have asked for a better lender! Thank you so much for all of your assistance.
had an excellent experience working with Michelle Jacinto on my mortgage approval From beginning, she made the entire process smooth, clear, and stress-free. Michelle was always available to answer my questions, explained everything in detail, and kept me updated every step of the way.
What stood out most was her professionalism, patience, and genuine care for making sure I got the best loan option for my situation. The approval moved quickly, and I always felt confident that I was in good hands.
I would highly recommend Michelle Jacinto at direct mortgage to anyone looking to buy or refinance a home.
What stood out most was her professionalism, patience, and genuine care for making sure I got the best loan option for my situation. The approval moved quickly, and I always felt confident that I was in good hands.
I would highly recommend Michelle Jacinto at direct mortgage to anyone looking to buy or refinance a home.
Michelle Jacinto and her team did a fabulous job helping my buyer get pre-approved and close on their first home! She was professional, responsive, and truly went above and beyond to make the process smooth and stress-free. Highly recommend her to anyone looking for a knowledgeable and caring lender!
I can’t say enough great things about my experience with Direct Mortgage Loans! From start to finish, Michelle and her team were absolutely incredible. They were responsive, knowledgeable, and genuinely cared about making the process as smooth as possible. Every question I had was answered quickly and clearly, and I always felt like I was in great hands.
A huge thank you to Michelle and her amazing team, your help and support made all the difference. I’m truly grateful and so glad to be part of the DML family!
A huge thank you to Michelle and her amazing team, your help and support made all the difference. I’m truly grateful and so glad to be part of the DML family!
Michelle was AMAZING. We had the absolute best experience with not only her, but Dave Jacinto our realtor. They were so accommodating, honest, helpful and she really is a master at her trade. It was such an easy process and we felt so at ease throughout the entire experience. Everyone on her staff was incredible too. Thank you again! We will refer everyone we know to you!
Great experience with Direct Mortgage and Michelle Jacinto. They have a great team that helped me through the process of buying my home.
Michelle and her team were superb! We had a very difficult transaction with a lot of moving parts and the Michelle Jacinto team worked diligently to get myself and my family in our new home. I’m BIG on communication and they had no problem keeping me updated throughout the process as well as making themselves available for any questions or concerns. Highly recommend!!
Rebekah did a phenomenal job throughout my mortgage process. She was genuinely attentive and made me feel like I was her only client. She took the time to explain everything clearly and never made me feel uncomfortable or uninformed. I highly recommend her and her team!
My Clients and I had the opportunity to work with Michelle Jacinto of Direct Mortgage and her Team Member Tammy Sanders. The process went very smooth.The file was ready to close about a week before the scheduled date of closing. My clients were very happy in the end, thanks to the excellent job The Team did.
Tammy, Sherry, and Michelle were all wonderful through the entire process!
Working with Michelle Jacinto and her team has been an absolute pleasure. From our first meeting she was welcoming, knowledgeable, patient, and kind. Michelle held my hand through every step of the home buying process, making what could have been a stressful experience feel seamless and manageable. Her expertise and dedication truly set her apart. I highly recommend Michelle to anyone seeking a mortgage broker who genuinely cares about her clients and makes the journey to homeownership a positive one.
Michelle and her team could not have made our first home purchase any more seamless. I don’t understand any “financial” jargon and she made things so clear for my husband and I. She was so patient with us and her communication was amazing! I will use her again if we choose to move and will 1000% be recommending her to all my friends out in NWI! Thanks Michelle 🙂
This team goes above and beyond with making your experience great. They are a hardworking group that is efficient and effective. They also have great communication skills. I highly recommend. I appreciate everything they did for me.
I am so grateful for Michelle Jacinto and her team making my loan process and new home 🏡 buying appear seamless. I was always kept in the loop as to what was going on. My loan process began in early July. By the end of September I closed on my new home. I am a 2nd time homebuyer. I didn't experience half the headaches and stress with Michelle and Direct Mortgage that I did with my 1st purchase. They truly exceeded my expectations.
She was very helpful and was able to get my house closed before the new year came around I would recommend to any one who is looking to buy a house
I just want to thank Michelle and her team for all their help. They help make my dream come true and I haven’t been this happy in along time. Thank you so much.
I had the pleasure of working with this team and there are amazing! I would highly recommend!
As a realtor I have worked with a lot of different lenders. And who your lender is, is just as important as the offer you write. And in my humble opinion The Michelle Jacinto Team at Direct Mortgage Loans is the best lender in the business hands down. Their professionalism, efficiency and communication is second to none. They keep everyone involved up to speed with the process, and more times than not we close earlier than the contractual date on the purchase agreement. So if you want to go home shopping with the utmost confidence then give The Michelle Jacinto Team at Direct Mortgage Loans a call today!
Michelle and her team got it done quickly, and they communicated very well throughout the entire process. Would highly recommend them!
Rebekah Graham and the whole Michelle Jacinto Team were amazing to work with. Both my husband and I recieved personalized service and were kept informed of all the necessary steps that made the process easy and smooth in the required timeframe. This all hands on deck approach allowed us to be able to complete the process and close on our next chapter home within the time expected and the interest rate we wanted. We know we will use Direct Morgage Loan again.
Without question DML is a top rate mortgage provider with an extremly competent and compassionate team!
Without question DML is a top rate mortgage provider with an extremly competent and compassionate team!
Fast response times, keeps me informed of market changes via email.
Easy, smooth transactions.
Easy, smooth transactions.
I had a great time with working this team. They are very talented and professional I appreciate them so much thanks again for everything.
Michelle Jacinto is absolutely the best mortgage professional in Indiana. Her passionate for creating an amazing customer experience is more than noticeable. Michelle and her wonderful team are always responsive and helpful in finding the perfect mortgage solution. If you are looking for someone help you obtain the best mortgage financing, look no further. Call Michelle.
IThanks to direct mortgage I recently purchased a home they were so helpful and professional they made the experience very easy and fast from helping me download any paperwork I needed to answering any questions I had anytime I needed to talk to someone they would get Bach to Me quickly. I It was just a great experience ! WOULD LIKE TO SAY THANK YOU ONCE AGAIN DIRECT MORTGAGE!!!!
This is the most amazing team I have worked with! Day or night if I have questions this team is on it! Customer Service - OUTSTANDING Professionalism - OUTSTANDING Knowledge and Guidance - OUTSTANDING! I have worked many transactions with this team now and I am so thankful to all of them.
Michelle and her team is great and wonderful people to work with they will make your dreams come true when it comes to owning a home. Thank you guys
Everyone was overly engaged in every step with me.I appreciate all the help and information. The atmosphere was kind and patient. I even learned some tip on how transfer through the phone .
Fantastic Experience, Amazing Team to walk you through each step of the process. I would highly recommend Direct Mortgage ✌️✌️
The whole team was very helpfull, as well as up to their task...they were all very kind as well...I like to thank them for helping me purchasing my first new home...
The best at Lending. Michelle is very passionate and will deliver to get your home closed successfully!
Had a wonderful experience doing a cash-out refinancing with Michelle. Everything was taken care of quick and easy with all questions about the process being addressed. Many thanks to the team for all their hard work!
Michelle and her team are incredibly helpful. Made the process of getting a home stress free! As first time home buyers, our experience couldn’t have been more positive.
I recently closed on a new home with Direct Mortgage Loans and I had a wonderful relationship with the people that assist me in the process. Very caring, and absolutely willing to work with you to get you approved and into your new home. I am very happy that I got the opportunity to work with the staff members at Direct Morgtage. Well done.
Michelle and her team at Direct Mortgage I have worked with for the last 4yrs...Very professional Very knowledgeable and not pushy at all. It starts with leadership. I highly recommend Michelle and her team if you're looking to do a loan or refinance etc....
If I was limited to one word it would be EFFICIENT. But one word could never describe the absolutely effortless experience we had through the whole process. If ANYTHING could possibly go wrong it's already been thought of and there is a plan for it. Cannot say enough good things about the Michelle Jacinto and her team.
What an awesome group to work with! As Clients they made us feel part of the family. The process of buying a home can be very stressful but with the Direct mortgage group all the steps were explained and made easy. 100% would recommend Direct Mortgage group for buying a home or refinacing.
I had no idea or experience in dealing with a realitor or mortgage company but some knowledge from knowing of different situations from the moment I walked into the office I felt a welcoming atmosphere l am a good judge of, character I can tell you everyone there is genuine and they work hard in bringing success to the project that they are working on you are intruly in good hands
I can't express with words how AMAZING is Michelle Jacinto and her team !!!
I have done multiple transactions with them and you will be amazed how fast and efficient they are ,we closed in 13 DAYS !!!!!
Usually it take 30 -45 days ,but they have AWESOME team that works every single day to make sure the job is done .Everyone is very friendly ,they always explain everything to details ,and for my clients which most of them are Macedonians and some don't speak English they have Anthony Naumovski who is been helping with translating for my clients , then Rebekah Graham and Pamela Kubacki who are the loan processors ,all these people are very dedicated and have stayed working late until almost midnight to get the work done ,they also work on the weekends too just to make our clients happy .
My clients are all very happy and satisfied with their services and I am beyond thankful to them for such a fast work .
Thank you Michelle Jacinto Team!
Keep rocking !!!!!!
I have done multiple transactions with them and you will be amazed how fast and efficient they are ,we closed in 13 DAYS !!!!!
Usually it take 30 -45 days ,but they have AWESOME team that works every single day to make sure the job is done .Everyone is very friendly ,they always explain everything to details ,and for my clients which most of them are Macedonians and some don't speak English they have Anthony Naumovski who is been helping with translating for my clients , then Rebekah Graham and Pamela Kubacki who are the loan processors ,all these people are very dedicated and have stayed working late until almost midnight to get the work done ,they also work on the weekends too just to make our clients happy .
My clients are all very happy and satisfied with their services and I am beyond thankful to them for such a fast work .
Thank you Michelle Jacinto Team!
Keep rocking !!!!!!
Michelle helped me purchase my first home in March 2022, which is now my first investment property. The app that Direct Mortgage offers has absolutely everything there that you need to know about the status of your loan and anything that is needed from you. I received weekly updates from my processor, and if anything changed throughout the process, Michelle always called me to review and make sure I understood. I 100% recommend her team that goes above and beyond.
We appreciate Michelle and her team on an outstanding job on getting us a loan. We went to several different lender’s and they made it happen. Hats off to her TEAM. Thanks Again
Michelle and her team were a great help! Absolutely made sure all questions were answered and addressed right away. Such a wonderful experience for me and my family. Thanks everyone!
From start to finish it was so easy and convenient. They helped with everything we needed. We already recommended you and always will
Great loan company made the process of applying for a loan so easy and stressful
This is by far the most seamless,explicit, timely and hassle-free experience any first time home owner would want to go through at Direct Mortgage Loans. Michelle and her team, Arnie, Mary, Ms. Graham all put together a single video presentation to understand every step of home purchase. It was very fast, and total time to closing was less then 3 months. This team worked tirelessly to ensure I became a home owner even when I thought I could not with the high rates these past few months!...I m happy with my overall experience and will be referring family, friends, colleagues their way.....Strong work guys!!!!
THANK YOU TEAM DML.
THANK YOU TEAM DML.
Michelle and her team are the best. Easy to work with and get the job done. I have done over 10 transactions with them and I wouldn’t go anywhere else! Thanks for all you guys have done.. don’t hesitate to call her.. she’s very approachable and will help you in any way possible.
Made the whole process so easy and understanding. Such sweet ladies making it happen quickly before our baby was born!! Recommend 100x over!!
As a transaction coordinator at Your Home Sold Guaranteed Realty in St. John, I have worked along with Michelle and her team for 10+ years. It is always a pleasure to Help Serve Families in their Real Estate Needs. Continue to do a GREAT job. Looking forward to working with you and your team on future transactions!!
Michelle Jacinto and her team members worked relentlessly to make sure our experience was a very pleasant one. Their team made every effort to stay professional, dedicated and thoughtful throughout the entire process. Thanks again.
Michelle Jacinto, team members work very hard to get you approved for a home we become family with them, my husband and l love our new house and we had a wonderful experience with the whole team.
Michelle and her team were absolutely flawless throughout the home buying process. We worked with several of her team members, including Sherry and Mary, and were consistently impressed with their professionalism, knowledge, and speediness. Everyone was an absolute delight to work with and made the process much more manageable and enjoyable during a time that was stressful for us. They went above and behind and we are grateful they were with us every step of the way.
By far the best and most efficient way to get a morgage!! Being local and never having to step foot in the office made this experience phenomenal! Michelle and her team is by far the friendliest and most of all they always kept us informed. Also they have an app!! Thanks again!!
Simply the best lender! Always attentive, very knowledgeable and professional! Her team and Michelle herself will do everything in their power to get you a loan. I love her e-newsletters. Very informative. I will always be grateful for her help. For getting us into our first home and for that, I always recommend her services to my friends and colleagues.
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