Cynthia Cruz
Branch Operations Manager
Hablo Español!
O: 443-541-5545
D/F: 443-961-7659
7470 Technology Way, Suite O, Frederick, MD 21730
Cynthia has been in the mortgage industry since she was 18 years old. She has experience working in a variety of mortgage positions that allowed her to troubleshoot many different situations. She is extremely motivated and is passionate about helping her clients achieve their homeownership dreams. Cynthia is proud to be a part of the DML family and is honored to help her clients.
When Cynthia isn’t working, you can find her creating new things, designing and expanding her knowledge, and helping others go further into their careers.
Quote to Live By: “I look within for strength and hope.”
THE REVIEWS ARE IN…
I have used The Amy Wolff Team for two different purchases. I was referred to Amy and her team when relocating to Baltimore City. For our first property I was interested in applying for some of the grant programs through the city and was becoming overwhelmed. Amy and her team guided me through the process, was patient with the timing and hold ups with application processes and were able to help me quickly pivot when things didn't come out as planned.Our second property we would be co-signing with a family member on their first home. The entire team was patient and informative on the process, what to expect and how we cold plan for the future to transfer ownership.I would actually call Direct Mortgage Loans before I even contact a realtor.
We love The Amy Wolff Team of Direct Mortgage. We never thought we would own our own home but 3 years ago they helped our dream come true. The process was smooth and on closing day Amy was even there to celebrate with us. Even though they had done their job, they did not forget about us. We get birthday and holiday cards every year along with a yummy pie for Thanksgiving. The nicest gift of all is the hand drawn portrait of our forever home that we proudly display in our front room for everyone to see. We hear from others who have visited our home that they have never heard of a lender doing the things that The Amy Wolff Team does for it's clients. Thank you for going above and beyond what is expected of you. You are AWESOME!!! God bless you.Kevin and Debra Johnson
We purchased our home in 2011 and refinanced it for the first time few years ago using this team and mortgage company. It's been a smooth process working with them each time. Amy W. is someone I've known for 12+ years outside of business. Through her team and knowing her personally, we trust their team and look forward to continuing using them and referring people to them. It's also nice seeing them do special things in the community. Gifting teachers during COVID and receiving an awesome apple pie for Thanksgiving are just some of the small things they continue to do to show appreciation. They're a pretty fun and inviting team.
I can not say enough about Amy and her awesome team. It’s definitely team work and they are on your team from the start. We are thankful for Amy’s Direct mortgage. We have used them to buy two houses and will be back in close to two years to refinance. Thanks for all you’ve done for us.
Extraordinary service doesn't do the Amy Wolff Team justice. They go above and beyond, demonstrating exemplary service from start to finish and beyond. You are updated every step of the process and provided quick responses. I simply cannot say enough about Amy and her team of pros. They set the bar THAT high!
It was good. It was rocky at first, but we made it through. Interest rate was difficult to bring down after talking about it back and forth. But it was a success when Amy Wolff Team brought down the interest rate and we received a terrific deal with them. They’re awesome people to work it and guide us through everything we needed to know through emails and phone calls. They’re good with explaining with details even though it is small. Kudos!
I am so thankful for the Amy Wolff team!!! I am self-employed, which poses challenges all within itself and when no other financial institution was capable of doing so, they moved mountains to get my financing completed. If any other buyer had a team like Charlie, Michelle, Dale and Cynthia, they would truly understand how thorough and efficient this team of geniuses are. I have nestled into my newly built house and I will forever be grateful to them. Thank you!!!
I have being buying homes since mid 90's, I have not come across such an outstanding team of loan personnel like the Amy Wolff's team of Direct Mortgage lender. Their professional acumen and ethics are superior to none. I do plan to continue to use this team for my future mortgage loan. Similar, I will continue to recommend the team to my family and friends if they need mortgage finance.
Top tier company! Customer service focused! Would never even consider using a different mortgage company for my next purchase. Andy ensured that everything was fast and easy, all while not cutting any corners. He was ALWAYS available to answer my questions and run scenarios. Andy and The entire Amy Wolff Team will always have my business and my referrals! Thank you!
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