Jen Conrad
Client Care Coordinator
Jen Conrad leverages her extensive experience, honed over two decades in sales and a decade in real estate, to excel as a Client Concierge on The Pamela Vroman Team. Her in-depth knowledge allows her to deliver exceptional service to clients while fostering strong relationships – a key ingredient in ensuring their success. Jen’s collaborative spirit further extends to her team, where she champions a supportive environment that drives collective achievement.
Beyond her professional dedication, Jen values spending quality time with her family. Weekends often find them exploring new destinations on their boat, a testament to their adventurous spirit. When on land, Jen enjoys delving into captivating literature or true-crime podcasts, activities that fuel her intellectual curiosity.
Jen’s commitment to exceptional client service and collaborative spirit make her a valuable asset to The Pamela Vroman Team.
Favorite Quotes: “Work Hard, Stay Humble” & “The best and most beautiful things in the world cannot be seen or even touched, but just felt with the Heart.” -Helen Keller
THE REVIEWS ARE IN…
Direct Mortgage Loans demonstrated exceptional professionalism throughout my home ownership journey, from day one to closing day. I must acknowledge the outstanding guidance provided by Pamela Vroman and Jennifer Thompson, who were instrumental in facilitating a seamless process. Their dedication and commitment made me feel valued as a borrower. I highly recommend their services.
As a 1st time homebuyer, the team made me feel very comfortable with each step of the loan process. They also responded quickly to any questions I had.
The entire DML team, especially Pam and Rebekah, did a phenomenal job throughout my mortgage process. They were incredibly attentive and made me feel like I was their only client. They took the time to explain everything clearly and always made sure I felt comfortable and well-informed. I highly recommend them and their team!
If you are thinking of going with this group because they work with PHFA - don’t. I’ve been waiting to post my review because I wanted to compose myself before hand. Going with Pams team was the biggest mistake I made in the purchase of my home.My main issue is how the ball was dropped on paperwork and then took no accountability for their actions rather doubled down. That being said PHFA at the time of our home purchase was pretty backed up which we (my parter and I) as well as our realtor told them. Paperwork that could be submit anytime after June 25th - was not submit until July 25th. A whole month. Any documents they asked of us were given back within a days time in most cases only hours because we wanted this process to be a smooth one.They had to push our closing date numerous times. August 8, 22nd and a theoretical new date but they were unable to give us any information on a new date so we couldn’t move the paperwork forward. Which freaked us out because if we don’t have dates we couldn’t do additional extension paperwork. Meaning we could lose the house.We gave notice to our landlords because of guidance from Pam saying we should give them three months notice that should be sufficient. Unfortunately that was not the case. So we became a bit more anxious and nervous as our lease was ending and our closing date kept pushing out.I know there are things outside of people’s control, but Pam handled things in ways that lacked humility, empathy or compassion.When asking about updates we were given two choices, drop the PHFA loan and find 16k lying around or “get an Airbnb” until closing because she couldn’t give us any additional information.I hope my personal experience helps lower income folks avoid these guys and not get trapped with a lender that may say they know how to do something but does not know the ins and outs of the PHFA process. Costing you additional thousands of dollars. We were working with them since June - with still no solid direction or information as of August 23rd had to pivot to a different lender and we closed September 9th.Best of luck on your mortgage search - do your due diligence.
Pam is great! Her and her team did an amazing job of getting my client to the closing table with perfect timing. I definitely look forward to working with her again.
I had the pleasure of working with Pam and Jennifer at Direct Mortgage Loans, and I couldn’t be happier with the experience. From start to finish, they were professional, knowledgeable, and incredibly responsive. They guided me through every step of the mortgage process, answering all my questions and making sure I felt confident along the way.Pam’s expertise and Jennifer’s attention to detail ensured a smooth and stress-free process. They went above and beyond to get me the best deal possible. I highly recommend them to anyone looking for reliable and efficient mortgage services.Thank you, Pam and Jennifer, for making this such a positive experience!
Pamela Vroman was amazing. She was knowledgeable and was patient with my wife and I. The whole team we worked with was patient and helped us close even though we were a bit organized at the end. Highly recommend!
Can not say enough good things about Pam and her team. We bought our first investment property over the summer and they went above and beyond to help answer all sorts of questions we had with the purchase and future ventures. It helped a lot that they had the experience to answer these questions and the communication skills to handle it all efficiently.
Pam was absolutely amazing and answered every question I had! I will absolutely refer Pamela!
The Pamela Vroman Team of Direct Mortgage was truly amazing. They helped me to get a home within the time frame I needed. I am grateful for their help. They made me happy.
Locating the right lender can sometimes feel daunting. But after chatting with Pam following a recommendation from our agent, we knew right away that we were in good hands. She was personable, understanding, and very attentive to our needs as prospective home buyers.She navigated us through the loan process in a manner that made us feel safe and in good hands. We bought in a tough market, but she never made us feel like she wanted to take advantage of us via exorbitant interest rates etc. Instead, we saw that she fought hard and was intentional about getting us the best rate she could find for our scenario. She was not only very proactive with keeping us looped in throughout the process, but she was very responsive to phone calls and emails and always circled back in a very timely manner.On the day of settlement, she wasn’t required to be present, but she traveled far just to meet and formally congratulate us. She’s an utter professional with a very kind and warm demeanor. I would recommend her many times over to others. It was an absolute pleasure working with Pam!
Becoming connected with Mrs. Vroman has been the greatest I have made. I've never met her in person, but it seems we have, not only a professional relationship, but a personal one as well. I say this because of the way she has interacted with me during my home buying journey. Pam and her team has been a God send. I have had such peace, thanks to Pam and the Direct Mortgage team. I am a first time home buyer and I owe it all to the Direct mortgage team.
Pam and the entire team are just very wonderful, helpful and amazing. They are very professional in what they do… thank you for supporting us to get our first home. 🎉👍
Pam was Amazing to work with! I am a Real Estate Agent and I can tell you it is Very important to have a Good lender that knows what they are doing and how to keep things moving quickly. Pam is that Lender for sure! Pam kept everyone informed and up to date with all the lending process as it progressed. This property Closed on time and there were Very happy Buyers and Even happier Sellers. Thank you Pam for All your hard work and dedication it was Greatly appreciated.Sherry ScireRE/MAX Achievers
I really appreciate Pam and her team during my home buying process. The process was easy and straightforward. I never had a hard time reaching the team because they were always available to receive my calls. I would definitely refer them😊
It was a complete pleasure to work with Pamela and her team at Direct Mortgage Loans. They made my home buying process easy and stress-free! Would highly recommend!
I love Ms. Allen and her entire team! She was always on top of everything from the pre-approval to signing the documents, had our best interests at heart, end even checked in after closing on the house. 10/10!!!
Working with Pam was a great experience. Her expertise and efficiency in securing a loan were commendable. She maintained transparent communication, guiding me through the process with clarity and professionalism. I recommend Pam and her team for a seamless and stress-free lending experience.
Pam and her team at Direct Mortgage made the money portion of buying a home stress free. They were great from start to finish and even afterwards still following up to make sure that all of my needs and concerns are being met. Special thanks to Pam, Natascha, Jennifer and Nate, who made buying this home easy.
Direct Mortgage made my home buying journey stress free and the whole process was so smooth. All team members were super courteous and always responsive. I had a great experience with them, if you’re looking to buy a home I would definitely recommend them.
I had the pleasure of working with an exceptional lender on my recent real estate transaction. Their professionalism, prompt communication, and expertise in navigating the lending process made the entire experience smooth and efficient. I highly recommend their services to anyone in need of a reliable and knowledgeable lender.
Everyone was extremely patient and helpful with me on my home purchase. They went the extra mile whenever they could to get me the best mortgage I could afford and continued to help me even after going to closing. Their level of professionalism and earnestness should be the industry standard.
Currently going through the “prerequisite” process of buying a home. Something I wouldn’t have known what to begin with if not for Nathaniel M. Thanks to him, I’m now a great candidate to be a homeowner. Ive been PROPERLY INFORMED & PREPARED , which helps me feel more confident as a 1st time homebuyer.Very knowledgeable/resourceful, passionate about his work, and most importantly yields great results(I’ve referred)
I highly recommend Direct Mortgage Loans. Pam and her team were beyond professional and very thorough. I dealt with 2 lenders prior to working with Direct Mortgage Loans (now the 3rd lender) and they were the only one to get me across the finish line. Pam said that her team can and will do it and THEY DID! They were diligent in all their efforts and I'm truly grateful for it. Pam and her team followed up to ensure we were on track and made themselves available to answer any questions that I had. They were responsive and customer centered. I wished that I had worked with Direct Mortgage Loans from the start. I would've avoided lots of stress and headaches that I experienced with the other 2 lenders. If you're feeling uncertain, nervous or intimidated by this process, please reach out to Pam and her team at Direct Mortgage Loans. It was a painless process for me and I'm certain they'll do the same for you.
Pam was absolutely amazing we were a hard case & she was one step ahead the whole time!!!
Highly personable, super knowledgeable, and an all around great person to work with. I would recommend Kendall to anyone I know!
Amy Wolff is the single most authentic person I know. Her mortgage knowledge exceeds her peers and her customer’s experience is her primary focus. If you have the opportunity to have Amy and her team help you with your mortgage, don’t hesitate. Take it! She is amazing!
The entire mortgage process was smooth and quick. Pamela made sure that the process was completely transparent and responded promptly with all our queries. I would surely recommend her service!
Thanks to Pamela Vroman and Direct mortgage for their outstanding assistance during the mortgage prrocess.I appreciate the effective communication and your business.
I highly recommend Pam V. and her team! I had an amazing first-time honebuying experience with them. Pam was attentive, accessible, and so knowledgeable - she built my trust very early on. She advocated for me and kept me in the know during the entire process. I am thankful for my homebuying dream team (Shawnta Ashton- Realtor and Pam - Loan Officer).
Phenomenal team!! Highly recommend!! Timely, responsive, helpful and accessible! You are informed every step of the way! I can’t stress how great the communication is with this team!
Pamela is incredibly knowledgable and her team is efficient and communicative, it makes for a great experience, I worked with them for both my first 203k home purchase and a refinance 10/10 would recommend.
Direct Mortgage is one of a Kind Mortgage Loan Company. There is no other mortgage loan company like this one. The Direct Mortgage Team stood strong while working with my Real Estate agent and I throughout the entire process of purchasing of my first Condo.In short, The Pamela Vroman Team of Direct Mortgage Loans are real honest with their clients throughout the entire process of purchasing your home. No if, ands or buts....Direct Mortgage Stands Alone...They get the job done right the first time; What a smooth process and such real, true professionals....I appreciate you Pamela Vroman & Team of Direct Mortgage LoansG. L. J., Owings Mills, MD
Pamela Vroman is very good in what she does. She is professional and very knowledgeable. Provides me with useful feedback and always returns my call even on weekends. I am glad I am working with her and her team. Barbara in her office is quick and responds to my email promptly.
As a first-time home buyer. Pamela and her team were fantastic. She helped us figure out state financing programs we could qualify for and was very responsive - especially as we drew to close on a home.
I had the best time purchasing my home. Direct Mortgage and staff made it possible. I am grateful for their help. Truly appreciative of their knowledge and service. 5 stars all the way.
Pam Vroman was knowledgeable, attentive, and thorough during the qualifying, search and closing processes. She is willing to find alternatives to help you reach goals and, when there were sudden changes that required us to accelerate the process, she was there! She has amazing people on her team to assist in documentation and communication. Property sale and acquisition is stressful, but Pam does everything she can to make it a seamless, pleasant experience. I recommend her highly.
MORTGAGE CALCULATORS
Mortgage Payment Calculator
Rent or Buy?
Compare Two Mortgages
Time to Refinance?
Home Affordability
HOME BUYER GUIDE
Our FREE home buyer guide provides the insight you need to build your home buying confidence.
